Frequently Asked Questions

We provide an umbrella of IT services to companies across the United States and Canada with the proclivity and reputation of delivering those services, solutions, and products by customer-centric professionals.

The services we provide include cloud hosting, IT consulting, support, managed services, managed security services, procurement, monitoring, backup, and disaster recovery.

We work with clients of all sizes in many business sectors, schools, and government agencies. Companies with yearly cash flows of hundreds of millions of dollars to new start-ups, iTecs offers a broad range of IT services and products that any enterprise can benefit from leveraging our services.

Since its inception, we've evolved from an IT support company to an essential MSP, MSSP, and cloud hosting partner. We have clients who utilize us as their exclusive offsite IT department for 18+ years.

iTecs is a private company owned by Brian Desmot, who started his career working for companies like Deloitte and Touche, GTE, and Club Corp. iTecs was founded in 2002 and is headquartered in Dallas, Texas.

iTecs was founded in 2002.

Cisco, Microsoft, VMWare, Veeam, Sentinel One, SolarWinds, RingCentral, Teramind, LogicMonitor, Tech Data, Cososys, StrikeForce Technologies, and Uphold.

Our clients are primarily centered in the United States and Canada. However, we also serve enterprises in the United Kingdom and Israel.

Visit our career page at https://itecsonline.com/itecs-careers

We serve as your proactive IT department providing an umbrella of IT services that include security, asset tracking, management, maintenance, update, procurement, and unlimited support and consulting services. We provide our customers with all the tools and expertise necessary to maintain their IT infrastructure for a monthly fee.

An extensive selection of IT services and products that we provide as a managed service.

To identify the cause of an issue and apply the right solution to resolve it. Also,  when helping a client with a project or in the context of our IT Outsourcing program.

For break-fix, reactive support, you can purchase a retainer block of hours that never expire or opt to pay us in our hourly model. If you need a proactive approach, in the capacity of being your IT department or provide a managed service, you can enroll in the iTecs MSP.

Managed cybersecurity services that harden a customer's network, IT policies and relieve trepidation with compliance remediation.

Managed cybersecurity services that include penetration and vulnerability testing, patch management, managed firewall, Intrusion Prevention Systems, email security, employee monitoring, antiviral EDR, mock phishing attacks, and much more.

Yes, we help clients remediate violations within HIPAA, PCI, and SOC 2 compliances.

iTecs multilayer approach, tailored to suit your needs, includes patch management, vulnerability and penetration testing, advanced antiviral EDR, Intrusion Prevention Systems, backup and disaster recovery as a service, and many other related services ensure we can.

We have a no-control-panel approach which means that all you need to do to have your private cloud, virtual server, data warehouse, and other cloud services up and running is communicate what you need. Our experienced professionals help design and implement your cloud services. We also assist with the set up of your cloud assets and data migrations.

Our data centers can host your private cloud, Remote Desktop Server, data lake/warehouse, CRM, ERP, accounting software, secure data repository, Exchange and SharePoint server, virtual desktops, dedicated servers, and much more.

Our mission statement is to provide top-quality IT services at a reasonable cost. We've reduced our profit margins but maintained our white-glove approach to provide SMB and Enterprises with the highest quality hosting services at a fair price.

iTecs is continuously expanding our portfolio of Security and Compliance. SOC 2 Type II, SOC 1 Type II, PCI-DSS, HITRUST / HIPAA, ISO / IEC 27001, GxP, and we are close to completing our enrollment in the FedRAMP.

Since 2002, we have not experienced a security breach on any of our managed cloud hosting services.