IT Outsourcing Austin
Your Austin business proactive offsite IT department
IT outsourcing services for Austin, TX businesses since 2002
iTecs offers Austin Managed IT Services
iTecs Austin's office number is (737) 400-4505 and is located at 1500 W 38th St Suite #46, Austin, TX 78731 (Google Maps).
Austin businesses can leverage our teams of MSP professionals for everything IT, including consulting, procurement, break-fix IT support, monitoring, cybersecurity, and managed cloud hosting.
What is IT Outsourcing Managed Services Program (ITOMSP)
ITOMSP is a program designed for SMB enabling a complete IT department which can include the crucial roles of CTO/CIO/CSS, IT Consultants, Network and System Administrators.
Our ITOMSP is tailored to meet the needs of your organization. However, we provide next generation antivirus, monitoring, patch management, preventative maintenance, and proactive IT support with every partnership.
iTecs Austin MSP pros handle all of your SMB IT needs.
Austin SMB receive proactive IT services by MSP professionals
Your assigned pod of Network Administrators will respond quickly to IT support requests to ensure that they and projects are completed on time. The IT Outsourcing MSP is not a helpdesk; you are given direct access to your assigned team to always work with the same people. For larger companies, we can increase the team to ensure holistic synergy.
Did you know?
According to the Bureau of Labor Statistics, the median annual wage of network and computer systems administrators for 2016 was $79,850. That’s for a single network administrator. With iTecs, you gain access to a full team of experts. A client with 25-100 computers can expect to save up to 50% by outsourcing with us. With the included software and hardware we provide, that’s a huge increase to your business’s bottom line.
Our flat monthly fee it outsourcing program includes the following:
Unlimited Proactive Support
Never worry about how many hours you have left on a retainer or how many hours we bill for services rendered. Technical support is provided 24×7, available after hours and on weekends. We conduct daily updates on all your computers and weekly preventative maintenance to ensure your systems are running optimally.
Assigned Staff
We assign a pod of Network Administrators to your account. You'll always work with the same team of professionals for onsite, remote, and phone support. Within that pod is a Team Leader to ensure continuity.
Maintain and Monitor
We perform daily updates, weekly preventative maintenance, and provide 24/7 monitoring services for all enrolled devices.
Consulting & Procurement Services
We help streamline your business IT and pass on our vendor discounts when you need third party services, software, and hardware. Our consultants have worked with countless companies in hundreds of different markets, based on your goals and needs, we provide an IT roadmap that will help grow your business.
Persistence in Professionalism
Clients who have outsourced their IT to iTecs have found that we never let our professionalism, courtesy, or attention to detail taper off. This is why we have clients that utilize us as their offsite IT department for 17+ years.
Antivirus Software
Receive Bitdefender, the best in class antivirus and malware software on all enrolled devices. Any intrusions or detections notifies us so we can respond immediately.
How it works
We want the experience of transitioning your IT department to iTecs to be as easy and seamless as possible. Here is an outline of what to expect when going through the simple steps of engaging us as your offsite IT department.
1. Choose your contract length
We provide the IT Outsourcing Managed Services Program in three different terms.
2-year agreement
Receive a 5% discount on your monthly fee plus additional savings on other services outside the scope of this agreement.
1-year agreement
Receive a discount on other services not included in the ITOMSP.
6-month agreement
These short-term agreements provide no discounts.
2. Onboarding
The day you execute the contract, your assigned Team Leader will arrive at your office and perform the following:
- Formal introductions to your staff, providing contact information and instructions on how to request support.
- Perform a network discovery and document your IT infrastructure.
- Install antivirus and remote access tools.
On the back-end we also create your account and access to the following portals:
- Ticketing System
- Remote Monitoring and Management
- Data Vault
- Total Security AV
- CloudSP backup and imaging
