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iTecs IT Outsourcing and Support Blog
iTecs Terminology Explained
Brief Glossary of terminology whilst using ITECS services
Below we list some of our terminology to help you understand our products, services and general lingo.
Legend:* Words used primarily in the field during the course of providing services.
- BBB A+: Better Business Bureau A plus rating - link here
- BDR: Backup and Disaster Recovery
- Certified Experts: Specialists within our organization who have passed exams and received certifications; e.g. MTA, MSCE, EMC, CCDA, VCP6-NV, CTIAsec
- Client: Business entity, partner or person who engages iTecs for IT related services - link here
- * Client: A computer or software application that is part of a client's network - link here
- Consulting: Advising businesses on how to leverage technology to better suite their business needs - link here
- Database: Software that serves as a repository for information; e.g. MySQL, Microsoft SQL Server, Oracle - link here
- Debian: A free Linux operating system with over 51,000 packages - link here
- DRaaS: Acronym for Disaster Recovery as a Service - link here
- Fixed Fee: Services provided to a client for a flat monthly fee - link here
- * Hosed: Computer, device or software that is corrupt, broken, or damaged beyond repair - link here
- Hourly: Services provided to a client on a per hour basis, usually associated with on-demand IT support - link here
- Linux: A very stable and dependable operating system mainly used as servers with various roles - link here
- Managed Services Contract: Affordable fixed monthly fee, tailored to each client
- OpenSUSE: A Linux operating system primarily used for server roles and application hosting - link here
- Redhat: A Linux operating system used mostly in enterprise networks as application hosting server - link here
- Retainer Contract: Pre-purchased block of time that never expires and is used to provide clients IT services - link here
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